Idea sharing - Barrier 9

Learning can be fun, with friendly volunteers there to help you out. But sometime don't have any patients to teach others especially when there's a languages communication.

Find out community options or tailor to their needs

Encourage contacting the individual's community centres that are able to assist.

Find out what the community requirements are to support people in taking up digital training - is it language barriers, access, and reach out to the community to encourage participation.

If we're dealing with the non English speaking background learners, encourage buddy system as they tend to work or learn well when with another person.

Find out more about how this barrier affects the person. Show how using digital technology can offer ways that they can find and connect to more of their community or expand them into other appropriate communities as well.

Reach out to community organisations or ask for feedback to determine the barriers that may be restricting people. Use this information to provide access/training to overcome these barriers ie. training for mums while kids are at school, training for workers after work

Research what organisations in the community offer and what you might be able to help.

Reach our to different organisations in your community and establish the training needs of your community. Find ways to engage with prospective patrons to assess their needs, challenges and expectations. It is important that the training is inclusive of everyone in the community.

Agree - engagement is key.
Approaching with respect understanding and listening.
Knowing all key stakeholder in your community who can assist and refer people on to others.

Consult individual community and respect cultural differences. There may also a need to have an interpreter present. This ensures equal access and inclusiveness.

Community engagement and inclusiveness is very important

Cultural barriers can be difficult to navigate without consultation with community members. Approaching cultural associations would help identify barriers and solutions.

Community engagement and inclusiveness as discussed above are great idea's

Establish connections with local community groups.
Consider English language classes.

Specialized training to fill in the gaps. Slow and Steady at all times to gain the new comers confidence.

Suggest community groups and assess if lack of english is a problem. Be very kind and compassionate to what their history may be.

communication and language

We have the Neighbourhood Center who specialise in community needs

Our world is moving on-line quickly (even quicker since covid), talking/promoting/helping our customers understand this change will be important in changing the way they think and the want to learn.

Community engagement and inclusion is the best way for seniors to gain confidence with using digital equipment. It is even more so vital in todays world now that a lot of social/community services are moving to an online demographic.

I agree with all the comments an d believe community engagement is very important.

Linking to the particular community group could creates a more positive environment for the customer and more relevant to their needs.

Alot of our older community members think they don't need to learn. So reinforcing the need as human services push for further online and self-serve options to access medicare, centrelink etc. Being able to converse on their level to help them understand that they do not need to fear technology.
I also find that if I have a group with different levels of experience, it does help to have a more experienced group member next to one that has no experience at all. So they can then see it is possible to learn and they help each other.

Great suggestions above about reaching out to the community and offering training etc.

Community engagement,

Acknowledge that different communities value different things. Technology & the internet should be seen as a tool to help them achieve their goals and to reinforce community.
Allow patrons to tell us what they want to learn & tailor sessions accordingly.

I would need to determine what the specific requirement was and go from there e.g. is it a workshop for unemployed customers? I would tailor the workshop to the specific needs of the group.

I agree with the above comments that community engagement is important.

Help them with connecting to a person or community group that you are confident will be able to help

Reach out to the community and ascertain their specific needs. Tailor training to suit

I agree with everyone's comments about being culturally aware and tailoring classes to promote inclusiveness

Helping others out in your community

Approach cultural groups to help with barriers and if family members can assist.

definitely reach out to the Community by engagement & consultation and hopefully you can build from there

love Sues comment about offering the "Community group" sessions, approach leaders of the community and get their support and backing and rope them in to promote learning

Sometimes asking if there is a family member that can help them. Also become familiar with cultural community classes in your area so you can refer them in the right direction.

Cultural barriers are very difficult to navigate without direct consultation with community members. Approaching cultural associations would be one step in identifying barriers and their potential solutions.

Find out training needs of your community, engage with prospective students to assess their needs, challenges and expectations. Try and make sure students with similar levels of skills are in the same groups. Some may need smaller groups with more one on one access to training for them to achieve.

Encourage contacting the individual's community centres.

Consult with the community to see what knowledge they want/need.

Language classes if available. There may be community groups in your area that you could suggest.

Offer training to the community and ask the community what they would like to get out of digital training. It may mean different staged lessons

Consult with the Community before delivering the training so the facilitator is aware of what the Communities needs are and adjust the training accordingly.

Encourage them to talk with others they feel close to. Explain there are many different people who attend our classes and they may find someone with whom they can relate.

Encourage networking within the individual's community. Youth, especially, may have digital knowledge already and this could lead to further training opportunities.

If it is a language barrier suggest classes or set the computer to their language if possible. Cultural differences much harder to overcome perhaps suggest classes