Idea sharing
Contribute your thoughts in the forum below on the types of support you may be asked to provide by a digital learner which you feel might sit outside appropriate provision in your role of digital mentor.
Please feel free to comment on or reply to any other contributions.
Discussion
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Entering in sensitive. private or confidential data.
Touching a digital user's own personal device.
Smart phone issues that require staff to handle the phone and enter information
Entering customer personal information
Submission of forms/documents for customers
Sharing customer information
Being closer than 1.5m to the customer
debugg their laptop
the "my computer has a virus can you help me"
Giving advice on information found on websites particularly government and financial websites.
Filling in online forms for people with their personal and or sensitive information
Writing/typing documents ie letters
Completing banking or credit card processes
Logging onto a personal social media site
Accessing photos on devices
Entering customer personal information
Submission of forms/documents for customers
Sharing customer information