Idea sharing - Barrier 10

Find out community options and help that is available for their specific needs. Help and support them where you can.

One on one support at first usually helps and possibly a buddy.

Offer one-on-one sessions if possible and see if there is a support person that can assist the patron to keep practicing at home. Find out the specific needs and see if there are other support services out there offering help.

Check with our local resource person (eg librarian) to see what specific help is available for the person's specific disability and refer them to that. Reassure them if possible that the technology probably has ways to work around disabilities - devices can be set to speak the options, including who is calling and how to answer or reject calls, and they to read out text.
For people with shakey hands (eg Parkinson's Disease) some devices can accept speach (if they can speak ok) or phones at least can be made to answer automatically or by using simpler gestures than the usual swiping actions with the aid of free apps.
But most require the assistance of specialist groups who know what's available and best for a specific disability.

Discuss with the patron their specific needs and what issues they are having. Adjust the technology to support their needs if possible, or look to see if further support is available

Discuss with the client to find out exactly what they struggle with in order to best assist them. Gather information that can best suit their needs and share with the client or their carer.

Extend the offer of one on one classes where the option is available. Gather and collate information on local support services that can help and refer them to these if further assistance is needed.

Agree with Paese, this is a broad term. This is where knowing your community and using digital tech to connect people to the right assistance is important. We cant be everything to everybody.

I my opinion, 'learning difficulties' is a rather broad term; barriers such as literacy and numeracy, to hearing impaired, language barriers, to disabilities such as mental health or intellectual disabilities or both. In which case, there is relevant support available to meet an individual's needs. For those who are already connected to such support services may wish to bring their own support person. Others may need support to access relevant support.

Find our their learning difficulties and work with community support to find a solution or offer one on one training if appropriate

Support services, and one on one where possible.

Consider community support services.
One-on-one support with specialised training

Talk to client about problems they have take time to understand suggest one to one training and offer other community support.

Refer to support services who could help us know how to help special clients

Try one-on-one help

Engage with the customer, see what they are requiring. You may be able to suggest community support groups

Identify the specific learning disability and catering sessions to the needs and downfalls of the customer. Creating flexible programming to best engage with customer.

Discussing with the client their specific requirements first will help ensure that the Library is able to support their learning in an appropriate and respectful manner- if they can't then are aware of th especifics and can direct them to a service that can support their learning.

Discuss options with the customer regarding their preferred learning style - work out how you can adapt your approach to help meet their needs and ensure they are comfortable.

Suggest a community support person to help.

Identifying the disability is vital, this would need to be done in a diplomatic way and from there it maybe easier to ascertain what support is required.

Suggest support worker/carer attends or one on one, suggest support groups

One-to-one support might be best. Also, think about how you would deal with a carer in the mix (eg, assisting with communication).
Find out what they want to learn, and tailor accordingly. Might need to spend some time finding alternative resources (videos, audiobooks) or disability support services.

I would try and determine what issues the customer has with their learning and discuss what has worked in the past for them. I would offer the information in different ways to help the customer review it - written, visual diagrams, links to audio.

Ask about their preferred learning styles and if you cannot cater to their needs, refer them to programs that can help.

Gently try to determine their level of disability and then work out the best way for them to learn to use technology. You may need to refer them onto other support services.

One-to-one to begin with usually helps

Identify the disability and adjust training to suit their individual needs

Tailor the teaching style to suit each specific person and their abilities

Offer one on one and learn about their disability so you have the ability to work through things with them

talk openly to the client and discuss how they wish to approach the learning.

learn about their disabilty, they will know best what they need then shape the sessions to fit their needs

Identify the learning disability and help where you can in a one on one environment. Also most customers with learning disabilities have a carer with them, that can give that one on one support as well.

As discussed, identify the customer's learning disability then modify your technique if that will assist. If not, familiarise yourself with services available in your community so you can refer customers to the right service.

Identifying the disability is important. This will indicate whether you can provide assistance directly or if they need to be referred to another service for further support.

Maybe have them watch you do it or demonstrate how to use a computer or device by doing it for them might help to start with and then they can copy what your doing.

Depending on their abilities they may need one on one sessions or even specialised help. If you feel it's warranted refer them to a specialised service such as Disability service QLD.

Offer one on one tech support and find out about other support available for them.

All of the above but especially refer them to other support services.

Refer them to support services. One on one where available

Find out what type of disability they have.
Look into any technologies that assist with disabilities and implement these technologies.
Provide one on one training and they can learn at their own pace.

offer one on one training for the comfort of the individual and also see what other support there is available for them.

Offer one on one classes where available. Refer them to local support services that can help and maybe suggest they attend any classes with them

Refer them to local support services, or individuals, who are regular library users already and have that familiarity with the staff and the building.

Literacy set up browser so that search can be carried out via voice and pages can be read to the Refer them to literacy champion for training. Look at their needs and refer them to suitable help

Discuss options with the customer as to their preferred learning style - work out how you can adapt your approach to help meet their needs